Personal Information Policy

This Personal Information Policy outlines how personal information is collected, used, disclosed, and managed in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).


1. Collection of Personal Information

Personal information may be collected when individuals interact through digital platforms, services, or communications. This can include:

  • Full name
  • Contact details (email, phone number, address)
  • Payment or billing information
  • IP address and browser/device data
  • Purchase history or account activity
  • Other data voluntarily submitted by users

Information is collected through online forms, account registration, transactions, and communications such as emails or customer service queries.


2. Use of Personal Information

Collected personal information is used for purposes including:

  • Providing and managing services or products
  • Processing payments and fulfilling orders
  • Communicating with users, including marketing (where permitted)
  • Improving user experience and platform performance
  • Ensuring compliance with legal and regulatory obligations

Where required, consent is obtained before using personal information for direct marketing.


3. Disclosure of Personal Information

Personal information may be shared with third parties when necessary to:

  • Fulfil service or delivery obligations
  • Provide payment processing or technical support
  • Comply with legal requirements or law enforcement requests
  • Prevent fraud or misuse

All third parties handling personal information are expected to comply with relevant privacy standards.


4. Data Security

Reasonable measures are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include both technical and administrative safeguards.


5. Access and Correction

Individuals have the right to:

  • Request access to the personal information held about them
  • Request corrections to inaccurate, incomplete, or outdated information

Requests can be submitted through the available contact channels and will be handled in accordance with the Privacy Act.


6. Overseas Disclosure

If personal information is transferred or stored overseas, steps are taken to ensure that the overseas recipient complies with Australian privacy obligations or equivalent protections.


7. Complaints and Contact

Concerns about the handling of personal information or breaches of privacy rights can be submitted through the designated contact process. All complaints will be reviewed and responded to in a timely and respectful manner.