Buying Policy

This Buying Policy outlines the terms and practices related to purchases made through this website, in compliance with the Australian Consumer Law (ACL).

1. Product Availability

All products and services are subject to availability. While efforts are made to keep inventory information up to date, availability cannot be guaranteed at the time of purchase. If an item is out of stock or unavailable after an order is placed, the customer will be notified and offered alternatives, a backorder, or a full refund.

2. Pricing and Currency

  • All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.
  • Prices may change without notice.
  • In the event of a pricing error, the correct price will be communicated prior to order confirmation.

3. Order Process

To place an order, customers must:

  • Provide accurate billing and shipping information
  • Review and confirm all items and totals before completing checkout
  • Agree to the terms and conditions of sale

Once an order is placed, an order confirmation will be sent via email. This does not constitute acceptance of the order, which is subject to verification and stock confirmation.

4. Payment Methods

Accepted payment methods may include:

  • Credit and debit cards
  • PayPal
  • Afterpay or other BNPL (Buy Now Pay Later) options
  • Other methods offered on the checkout page

All transactions are processed securely. Payment must be completed before digital products are delivered or physical goods are shipped.

5. Digital Products

For purchases involving digital products (e.g., download codes, keys):

  • Delivery is usually immediate or within a short timeframe
  • Ensure correct email and platform details are provided
  • Once delivered, digital codes are non-refundable unless defective or invalid under ACL rights

6. Shipping (for Physical Products)

  • Shipping costs and estimated delivery times are displayed during checkout
  • Orders are processed and shipped within a reasonable timeframe
  • Tracking information is provided when available
  • Delivery delays due to external factors (e.g., postal services, weather) are outside of direct control

7. Returns and Refunds

Customers are entitled to a refund, replacement, or repair where goods:

  • Are faulty or defective
  • Are not as described
  • Fail to meet acceptable quality under the ACL

Change-of-mind returns may not be accepted unless stated in the store’s return policy. Requests for returns should be submitted within a reasonable timeframe and with proof of purchase.

8. Fraud Prevention

Orders may be subject to verification to prevent fraud. If suspicious activity is detected, the order may be delayed, cancelled, or reported to relevant authorities.

9. Contact for Purchase Enquiries

For questions or concerns regarding orders, payments, or product delivery, customers are encouraged to contact customer support through the available contact form or communication channels.